Warranty

First,all dolls have passed the official test before leaving our factory.They have no side effects to human body.

Second,we will offer 7 days guarantee for replacement and 2 months warranty if you buy our dolls.Meanwhile,we will offer life-long maintain videos and provide you with maintenance accessories at a discounted price.In order to protect your rights,please pay attention to the characteristics and accessories of the doll before paying, and check it promptly after receiving the goods.

Replacement Principle

1. If the product has problems such as original flaws or logistics damages ,or wrong goods,we will replace it unconditionally if the product has not been used within 7 business days after receiving.

2.If the doll damages when customers use it,we will not replace it,but we will supply the maintain videos and tools depending on the damage.If the doll has serious damage which could not repair,we can exchange it at a sale price.

3.Customers should pay for the return shipping.

4.Customers could only replace the goods in the same size and type at no charge. If customers want to replace another product,please make up the difference.

 

Refund Principle

1. If the product has problems such as original flaws or logistics damages ,or wrong goods,customers could apply for return or refund within 7 business days after receiving.But the prerequisite is the product have been not used.And customer should pay for the freight.

2. If customers apply for the refund due to their own reasons,and the doll is unused,customers should return the product first and need to pay for the freight and return shipping.

3. Any quality problems arising from the use of products,we will not give a full refund. 


Submit your email address here to subscribe the latest information regularly about our promotion activities and new products.

Thanks for taking the time to visit our site. If you have general questions and suggestions, we’d love to hear from you through the form below.
For more specific inquiries relating to customer service, wholesale, or media requests, feel free to visit our contact us page.

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.